Controlling the Knee-Jerk Response
CH asked the caller about a specific product he’d been unable to locate. The telemarketer, obviously new to his job, had to struggle to find out if he had the right thing in the catalog. The product he found didn’t fit CH’s needs, so CH said, “No. I’m sorry, that’s not going to work.”
The telemarketer’s response? “Yeah? Well f**k you!”
(Clearly this guy needed a few hints about how to handle rejection, a little remedial customer service training, and perhaps some serious anger management therapy.)
You can’t control what other people think of your work because people’s opinions are subjective – that’s why they’re called opinions and not facts. But you can control your own work. Hone your craft. Write the best book you can.
Some people may not like it, and that’s okay — even expected — so try not to take it personally.
And whatever you do, no matter how you might be tempted, restrain yourself from saying “F**k you.”
This post originally appeared at See Jane Publish when the Janes tackled the subject of how to deal with rejection.